Privacy Policy

Timeless Limousine LLC respects your privacy and understands the importance of protecting your personal information.

This Privacy Policy explains how Timeless Limousine LLC, referred to as “Timeless Limousine LLC,” “we,” “us,” or “our,” collects, uses, discloses, stores, and protects information when you:

• Visit https://tlvvip.com/.
• Request a quote.
• Make or manage a reservation.
• Contact us by telephone, email, text message, website form, or another communication method.
• Use our limousine, chauffeur, airport transportation, private aviation transportation, corporate transportation, hotel transportation, wedding transportation, special-event transportation, or related services.
• Interact with our advertisements, social media pages, or other online services.
• For questions about SMS messages, contact Timeless Limousine LLC at 725-666-1515 or info@tlvvip.com. Reply HELP for assistance.

By using our website, submitting information, or requesting our services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The information we collect depends on how you interact with Timeless Limousine LLC.

Information You Provide Directly

We may collect information that you voluntarily provide when you request a quote, submit a form, make a reservation, call us, send an email, exchange text messages with us, or otherwise communicate with our team.

This information may include:

• Full name
• Email address
• Telephone or mobile number
• Billing address
• Pickup location
• Destination
• Travel date and time
• Flight number
• Airline and airport information
• Hotel, private terminal, or fixed-base operator information
• Number of passengers
• Luggage details
• Requested vehicle type
• Special transportation instructions
• Accessibility or mobility-related requests
• Child-seat requests
• Corporate or business information
• Event details
• Reservation history
• Payment and billing information
• Messages, comments, feedback, and customer-support communications
• Any other information you choose to provide

Please avoid providing sensitive personal information that is not necessary for your reservation.

Information About Passengers and Other People

You may provide information about another passenger, guest, employee, family member, client, or member of your group when making a reservation.

Before providing another person’s information, you should have permission or another lawful basis to provide it to us. You are responsible for ensuring that the information is accurate and that the person understands how it may be used to provide the requested service.

Payment Information

When payment is required, payment information may be collected and processed by Timeless Limousine LLC or by a third-party payment processor.

Depending on the payment method, this information may include:

• Cardholder name
• Billing address
• Payment-card details
• Transaction amount
• Payment status
• Transaction date
• Fraud-prevention information

We may not directly receive or store complete payment-card numbers when payment is handled by a third-party payment processor. The payment provider’s own privacy policy and terms may also apply.

Information Collected Automatically

When you visit our website, we and our service providers may automatically collect technical and usage information, including:

• Internet Protocol address
• Browser type
• Device type
• Operating system
• Device identifiers
• Approximate geographic location based on an IP address
• Referring website
• Pages visited
• Links clicked
• Date and time of access
• Time spent on pages
• Website navigation activity
• Form interactions
• Advertising interaction data
• Cookie and similar technology data

This information helps us operate the website, understand how visitors use it, improve performance, detect security issues, and measure our marketing efforts.

Information From Third Parties

We may receive information from third parties involved in a reservation or customer interaction, including:

• Travel coordinators
• Hotels
• Airports
• Airlines
• Fixed-base operators
• Signature Flight Support
• Atlantic Aviation
• Event organizers
• Corporate travel departments
• Concierges
• Affiliates or referral partners
• Chauffeurs and transportation providers
• Payment processors
• Reservation and scheduling platforms
• Customer relationship management providers
• Advertising and analytics providers
• Social media platforms
• Fraud-prevention and security providers

We may combine information received from third parties with information collected directly from you.

2. How We Use Personal Information

We may use personal information to:

• Respond to questions and quote requests
• Create, confirm, modify, and manage reservations
• Provide limousine and chauffeur services
• Coordinate airport and private aviation pickups
• Track flights and adjust pickup timing
• Communicate pickup instructions
• Coordinate with chauffeurs, hotels, airports, private terminals, fixed-base operators, travel planners, and other parties involved in your trip
• Process payments, deposits, refunds, and invoices
• Verify transaction information
• Provide customer support
• Respond to complaints or service concerns
• Send reservation reminders and service updates
• Send text messages when you have provided the required consent
• Send marketing communications when permitted by law
• Personalize and improve customer service
• Maintain customer and reservation records
• Analyze website traffic and performance
• Measure advertising and marketing effectiveness
• Prevent fraud, misuse, and unauthorized activity
• Protect passengers, chauffeurs, employees, contractors, and the public
• Enforce our Terms of Service and other agreements
• Meet insurance, accounting, tax, regulatory, and legal requirements
• Establish, exercise, or defend legal claims
• Complete a business transaction, such as a merger, acquisition, financing, or sale of assets
• Carry out another purpose disclosed when the information is collected

3. How We Share Personal Information

We may disclose personal information when reasonably necessary to operate our business, provide requested transportation, communicate with you, protect safety, or comply with the law.

Chauffeurs and Transportation Providers

We may provide reservation details to chauffeurs, dispatchers, transportation companies, vehicle operators, and related service providers.

This information may include:

• Passenger name
• Mobile number
• Pickup and destination information
• Flight information
• Travel schedule
• Number of passengers
• Luggage details
• Special instructions

These parties receive information needed to perform or coordinate the requested service.

Airports, Hotels, FBOs, and Travel Partners

We may disclose relevant reservation information to:

• Airports
• Airlines
• Hotels
• Resorts
• Casinos
• Fixed-base operators
• Signature Flight Support
• Atlantic Aviation
• Private aviation personnel
• Concierges
• Event venues
• Travel planners
• Corporate travel departments
• Other parties involved in your travel arrangements

We disclose only the information reasonably needed to coordinate the requested service.

Business Service Providers

We may share information with vendors that perform services for Timeless Limousine LLC, including:

• Website hosting providers
• Reservation and dispatch platforms
• Customer relationship management systems
• Cloud storage providers
• Payment processors
• Accounting and invoicing providers
• Email service providers
• SMS and telecommunications providers
• Customer-support platforms
• Analytics providers
• Advertising and marketing platforms
• Fraud-detection providers
• Cybersecurity providers
• Professional advisers
• Insurance providers
• IT support providers

These providers may access personal information only as needed to perform services for us or as otherwise allowed by law and their agreements with us.

Legal, Safety, and Security Disclosures

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with a law, regulation, subpoena, warrant, court order, or government request
• Cooperate with law enforcement
• Protect the safety of passengers, chauffeurs, employees, contractors, or the public
• Investigate fraud, theft, misuse, threats, accidents, or unlawful conduct
• Protect our rights, property, systems, or services
• Enforce our agreements
• Make or defend an insurance or legal claim
• Respond to an emergency

Business Transfers

Personal information may be disclosed as part of a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or similar business transaction.

A receiving organization may continue to use the information subject to this Privacy Policy unless you are notified otherwise.

With Your Direction or Consent

We may share information with another person or organization when you ask us to do so or provide permission.

4. Sale of Personal Information

Timeless Limousine LLC does not sell personal information for money.

We also do not sell mobile phone numbers, SMS consent information, or text-message opt-in records to third parties or affiliates for their independent marketing or promotional purposes.

Some privacy laws define “sale” or “sharing” more broadly than a traditional exchange for money. Certain advertising or analytics technologies may be treated as a sale, sharing, or targeted advertising activity under the laws of some states.

Where required, you may request that we not sell or share personal information through the methods described in the “Your Privacy Choices and Rights” section.

Nevada residents may submit a verified request directing us not to make a covered sale of covered information collected through the website by contacting:

• Email: info@tlvvip.com
  Phone: 725-666-1515

Please use the subject line Nevada Privacy Request when sending an email. We will review and respond to qualifying requests as required by applicable Nevada law.

5. SMS and Text Message Privacy

Information Collected Through SMS

When you communicate with Timeless Limousine LLC by text message or consent to receive text messages, we may collect:

• Your mobile phone number
• Your SMS consent status
• The date, time, and source of your consent
• Messages exchanged with us
• Delivery and response information
• Opt-out requests
• Reservation and customer support information communicated through text messages
• Device or carrier information provided by our messaging provider

How We Use SMS Information

We may use SMS information to:

• Respond to inquiries.
• Provide quotes and reservation assistance.
• Confirm or update reservations.
• Send payment or reservation reminders.
• Provide chauffeur and vehicle information.
• Send pickup instructions.
• Provide flight-related updates.
• Notify you about scheduling changes.
• Provide customer support.
• Respond to customer requests.
• Maintain consent and opt-out records.
• Comply with applicable legal requirements.

SMS Consent

When required, Timeless Limousine LLC will obtain your consent before sending text messages.

By providing your mobile phone number and opting in to receive SMS messages, you agree to receive informational and customer-care messages related to your inquiries, reservations, transportation services, and communications with Timeless Limousine LLC.

SMS messages are not used as a condition of purchasing goods or services from Timeless Limousine LLC.

Message frequency may vary. Message and data rates may apply.

SMS Opt-Out

You may stop receiving SMS messages at any time by replying:

STOP, END, CANCEL, UNSUBSCRIBE, QUIT, REVOKE, or OPT OUT

You may also withdraw your consent by contacting Timeless Limousine LLC at 725-666-1515 or info@tlvvip.com.

After receiving an opt-out request, we may send one final message confirming that your request has been received.

Opting out of SMS messages does not prevent us from responding to inquiries you initiate, communicating about an active reservation, or providing customer-care information related to services you have requested.

Reply HELP for assistance.

SMS Data Sharing

Consumer SMS registration data, mobile phone numbers, and SMS opt-in information are never transferred, disclosed, shared, or provided to any external organization under any circumstances, including with user consent, except where disclosure is strictly required by law. We maintain administrative, technical, and contractual safeguards to prevent unauthorized access, use, disclosure, or sharing of consumer SMS data.

Timeless Limousine LLC does not sell, rent, or share mobile phone numbers, SMS consent records, or SMS opt-in information with third parties or affiliates for their own marketing or promotional purposes.

We may disclose limited SMS-related information to service providers that support our transportation operations, messaging delivery, and customer communications, including:

• SMS platform providers
• Telecommunications carriers
• Reservation systems
• Dispatch systems
• Customer relationship management providers
• Customer support providers
• Chauffeurs or transportation providers involved in completing your reservation

These service providers may access information only as necessary to provide requested services, support customer communications, maintain system functionality, protect security, or comply with legal obligations.

The SMS data-sharing limitations described in this section apply even if another section of this Privacy Policy describes broader categories of information sharing.

Carrier Responsibility

Wireless carriers and messaging providers are not responsible for delayed, failed, or undelivered messages.

6. Cookies and Similar Technologies

Our website and our service providers may use cookies, pixels, tags, scripts, local storage, and similar technologies.

These technologies may help us:

• Keep the website functioning
• Remember website preferences
• Understand website usage
• Measure page performance
• Identify technical problems
• Prevent fraud and misuse
• Measure advertising results
• Understand how visitors reach the website
• Deliver or evaluate relevant advertising

Types of Cookies

We may use:

• Essential cookies: These support basic website operation, security, forms, and navigation.
• Analytics cookies: These help us understand website traffic and visitor behavior.
• Functionality cookies: These remember choices and improve website features.
• Advertising cookies: These may help measure advertising campaigns or provide advertising based on interactions with our website.

Managing Cookies

You may control or delete cookies through your browser settings. Blocking certain cookies may affect website features or functionality.

Where required by applicable law, we will provide additional cookie choices or obtain consent before using nonessential cookies.

7. Analytics and Advertising

We may use third-party analytics and advertising services to understand website activity, evaluate advertising campaigns, and improve our services.

These providers may collect information through cookies, pixels, device identifiers, or similar technologies. The information collected may include:

• IP address
• Device and browser information
• Pages viewed
• Links clicked
• Referring pages
• Approximate location
• Interaction with advertisements
• Conversion or reservation activity

These third parties may use information according to their own privacy policies.

We do not authorize advertising or analytics providers to use SMS consent records or mobile opt-in information for their own marketing purposes.

8. Third-Party Tracking and Do Not Track Signals

Some browsers allow users to send a “Do Not Track” signal.

Because there is not one universally accepted standard for responding to these signals, our website may not respond to every browser-based Do Not Track request.

Third-party analytics and advertising providers may collect information about your activity over time and across different websites or online services, depending on the technologies active on our website and your browser settings.

Where required by applicable law and supported by our systems, we may recognize legally valid browser-based opt-out preference signals.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

• The length of our customer relationship
• Reservation and service requirements
• Customer support needs
• Payment and accounting requirements
• Insurance requirements
• Tax obligations
• Fraud prevention needs
• Legal claims
• Regulatory obligations
• Consent and opt-out recordkeeping
• Applicable limitation periods

When information is no longer reasonably needed, we may delete, anonymize, or securely dispose of it.

We may retain limited information after an opt-out request to ensure that the preference continues to be honored.

10. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, loss, alteration, disclosure, or destruction.

These measures may include:

• Access restrictions
• Password controls
• Secure hosting
• Encryption where appropriate
• Security software
• Vendor reviews
• Employee or contractor confidentiality requirements
• Record-retention controls
• Fraud-prevention measures
• Incident-response procedures

No website, database, electronic communication, or storage system can be guaranteed to be completely secure. We cannot promise that personal information will never be accessed, disclosed, altered, or destroyed without authorization.

You should use caution when sending sensitive information by email or text message.

11. Your Privacy Choices and Rights

Depending on where you live and the laws that apply, you may have the right to:

• Ask what personal information we collect about you
• Request access to personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Request a copy of certain information
• Opt out of certain sales or sharing
• Opt out of targeted advertising
• Withdraw consent for certain communications
• Opt out of marketing emails
• Opt out of marketing text messages
• Ask questions about our privacy practices

These rights may be limited by legal exceptions. For example, we may retain information needed to complete a transaction, maintain security, comply with law, preserve opt-out records, or establish or defend legal claims.

How to Submit a Privacy Request

You may submit a privacy request by contacting:

• Email: info@tlvvip.com
  Phone: 725-666-1515

Please include:

• Your full name
• Your email address
• Your telephone number
• The type of request
• Enough information for us to identify the relevant records

Please do not send copies of passports, driver’s licenses, payment cards, or other sensitive identification documents unless we specifically request an appropriate verification method.

Verification

We may need to verify your identity before completing a privacy request.

Verification may require confirmation of information already associated with your reservation or communications. We will use verification information only to process and document the request.

We may deny or limit a request when we cannot reasonably verify the requester’s identity or when an exception applies.

Authorized Agents

Where applicable law permits, an authorized agent may submit a request on your behalf. We may require proof of the agent’s authority and may contact you directly to verify the request.

Non-Discrimination

Where prohibited by law, we will not unlawfully discriminate against you for exercising an applicable privacy right.

12. Email Marketing

We may send promotional emails when permitted by law. You may opt out by using the unsubscribe link in the email or by contacting info@tlvvip.com.

Even after you unsubscribe from marketing emails, we may continue to send necessary non-marketing messages about:

• Active reservations
• Payments
• Customer-support requests
• Changes to our legal terms
• Safety or security matters
• Other transactions you request

13. Children’s Privacy

Our website and transportation services are not directed to children under 13, and we do not knowingly collect personal information online directly from children under 13 without legally required parental consent.

A parent, guardian, or responsible adult may provide information about a minor passenger when arranging transportation.

If you believe a child under 13 has submitted personal information directly to us without appropriate authorization, contact info@tlvvip.com so we can review and address the matter.

14. Location and Travel Information

Transportation services require us to process location and travel-related information.

This may include:

• Pickup and destination addresses
• Airport and terminal information
• Hotel information
• Flight schedules
• Private aviation terminal details
• Travel times
• Chauffeur location or dispatch information
• Route and trip records

We use this information to organize, provide, support, document, and improve transportation services.

We may share relevant location and travel information with chauffeurs, dispatchers, transportation providers, travel coordinators, airports, hotels, fixed-base operators, or others involved in fulfilling your reservation.

15. Vehicle Cameras, GPS, and Safety Systems

Vehicles used for transportation may use GPS, telematics, dash cameras, security cameras, or similar safety and operational technologies.

Depending on the vehicle and provider, these systems may collect:

• Vehicle location
• Route information
• Speed and operational information
• Pickup and drop-off timing
• Exterior road footage
• Interior footage, where legally permitted and appropriately disclosed
• Safety-event information

Such information may be used for dispatch, safety, service verification, insurance, accident investigation, fraud prevention, legal compliance, or dispute resolution.

Not every vehicle uses every type of technology described in this section.

16. Social Media and Third-Party Platforms

If you interact with us through a social media platform, advertising platform, map service, review website, or third-party booking tool, that third party may collect and process information under its own privacy policy.

We may receive information such as:

• Your public profile information
• Your username
• Messages sent to our business
• Comments or reviews
• Advertising interaction information
• Referral information

We are not responsible for the privacy practices of third-party platforms.

17. Links to Other Websites

Our website may link to third-party websites or services. We do not control the privacy, security, accuracy, or content of those services. This Privacy Policy does not apply to information collected independently by a third party. You should review the privacy policy of any third-party website before providing information.

18. International Visitors

Timeless Limousine LLC is based in Nevada, United States. If you access the website or submit information from outside the United States, your information may be transferred to, stored in, and processed in the United States or another country where our service providers operate. Privacy laws in those locations may differ from the laws in your country.

Where required, we will use an appropriate legal basis or safeguard for an international transfer.

19. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

• Our services
• Website features
• Reservation practices
• Communication practices
• Technology
• Vendors
• Legal requirements
• Business operations

When we update the policy, we will revise the “Last Updated” date at the top of this page. We may provide additional notice when a change is material or when required by law. We encourage you to review this page periodically.

20. Contact Timeless Limousine LLC

For privacy questions, privacy requests, SMS concerns, or requests regarding your personal information, contact:

Timeless Limousine LLC

• Phone: 725-666-1515
• Email: info@tlvvip.com
• Service Area: Las Vegas, Nevada, and surrounding areas
• Website: https://tlvvip.com/